Portrayal

Our general mission is straightforward: We maintain that Amazon should be where our clients can find, find and purchase anything on the web. Anything our clients need, we will track down the resources to convey it. With your assistance, Amazon partners will convey top notch administration to our clients.

We keep extending our Client assistance activity in Colombia and we are searching for pioneers like you!

Really take a look at the set of working responsibilities of the job underneath, update your resume and apply now!

Client care Group Supervisor

The Group Director will lead and support a group of 20 Client care Partners.

The main need for this job is to help the partners in regions, for example, training, advancement, execution and commitment and eliminating any hindrances that keep them from exhibiting Amazon standards on each contact.

The ideal Group Administrator comprehends that supporting their kin is the most basic job they perform, to accomplish this, they are open and receptive, draw in with their kin separately to comprehend how to most actually mentor and rouse them. They fabricate a workplace where partners are locked in and feel a good pride about their job in conveying elite help.

You will be liable for utilizing quantitative and subjective information to recognize chances to mentor your kin and praise their prosperity. As a solitary strung pioneer for your kin you will deal with all components of your partners fulfillment and commitment at work, including correspondence and the board of their planning, responsibility for finance and making a move in issues emerging in your group.

As a head of client confronting partners, you will be supposed to good example top notch administration by consistently dealing with client contacts. As a pioneer you will be a specialist in articulating the Amazon mission and profoundly comprehend the assumptions for the Amazon CS Contact Principles; you will guarantee your kin comprehend the significant job they play in living the Contact Precepts and how their job upholds the Amazon flywheel.

Ability Necessities:

-Authority

-Experience instructing or driving individuals

-Comprehension of successful instructing procedures

-Capacity to make and ceaselessly support individuals through individual improvement plans

-Solid listening abilities

-Positive communicator who comprehends when important how to have extreme discussions

-Knows and conveys the Amazon mission, vision and technique

-Capacity to without hesitation work with group conversations and convey business messages

-Keeps an elevated degree of impressive skill and congeniality

-Certainty to talk with and show comprehension of execution and authority execution bar and successfully apply to recruiting choices

-Conveying Administration

-Realizes Amazon interaction and arrangements at a specialist level

-Good example contact taking care of abilities

-Capacity to survey contacts to distinguish WOW minutes and chances to help partners with instructing

-Convey Results

-Solid using time productively and hierarchical abilities

-Finishes jobs on opportunity to a great norm

-Makes a move on issues and valuable open doors brought up in group Gemba

-Assists partners with understanding the presentation bar and supports them to arrive at it

-Drives group commitment and activities through Associations results and bits of knowledge

Fundamental Capabilities

• 2 years as a group chief

• A Four year college education

• Progressed or Familiar English and Portuguese

• Plan adaptability

• Uncommon scientific and relational abilities

• High level working information on MS Office (esp. MS Succeed) set-up of items abilities

• Solid obligation to excellent client experience, and an elevated degree of devotion, excitement, inspiration, and powerful capacity in a group and cross-useful climate

• Astounding talking listening-composing abilities, thoughtfulness regarding subtleties, proactive self-starter

• Capacity to work effectively in a dynamic, uncertain climate

• Capacity to comply with tight time constraints and focus on jobs

• Capacity to foster novel thoughts and intelligent fixes

• Remarkable affecting and initiative abilities

Favored Capabilities

• Information on process improvement and quality measures

• Information on consistent improvement process

amazon jobs work from home,customer support jobs